Most of our vehicles come from Canada, and a smaller portion comes from the USA. We have been known to also get cars out of Europe depending on where the manufacturers have stock.
The normal timeframe between placing a deposit and receiving the vehicle is approximately 2–3 months, provided the vehicle is already on the ground in the USA or Canada and is readily available. However, there are several factors that can affect this timeframe.
Canada and the USA are large countries, so even if the vehicle is available, it may be located in a remote area, which can add up to 2 weeks to transport times. This timeframe can be further extended by up to 3 weeks if delivery dates do not align with shipping schedules.
As the vehicles are shipped overseas by sea freight, there are many factors that can impact shipping times, including weather conditions and time spent in port. Please be aware that shipping company ETA’s can change from time to time, and unfortunately this is outside of our control.
In some cases, vehicles may also be held by Australian Customs or Quarantine for up to 2 weeks. We will only know if this is occurring once the vehicle arrives at an Australian port. All conversions are completed locally in Adelaide, South Australia.
Factory orders and special-order vehicles are subject to availability and production schedules. Once production is completed and the vehicle arrives at our warehouse in Canada or the USA, the standard 2–3 month timeframe generally applies, unless unforeseen circumstances occur.
Under normal circumstances, it takes about two weeks. There are factors that can cause a time frame blow-out. One of the main causes is fault finding and diagnosis, which can sometimes add another week.
Yes. That said, we will only contact you with information as we receive it. If there is no new information available, then we will not contact you.
Your car can have up to 500km on it before you receive it. Sometimes it will be much less depending on how and where it has been transported. Transport companies overseas often drive cars between depots – adding to the mileage. Another reason your car will have some mileage on it is because during and following the conversion process, the car will be driven for testing purposes.
Of course! Let us know at the time of ordering your vehicle, and we can make sure we have the parts needed to install in-house when your vehicle arrives.
Your trade-in will be assessed at the time you make the deposit for your new car. If you want to keep your trade-in for the time it takes between deposit and delivery of the new vehicle then the trade-in value will have to be reassessed.
There will be a number of factors that will determine the new value of your trade-in, these include odometer reading, desirability and market conditions, condition of the vehicle, tyres, servicing and the extra age. Be prepared to have a reduced value.
You will receive an invoice upon pick up and payment of your vehicle. The invoice you receive is a pro-forma invoice and will be subject to change as per the accessories you add or the value of your trade-in.
In the first instance, you should call us on (08) 8122 5540 so that we can assess the situation and to determine the correct course of action.